If you want to make an exchange for another size, colour or another item, please return the item(s) to us and make a new purchase. This will ensure that the item that you wish for is available. If you would like to make a second purchase and have not received a refund from your first order, please email us immediately at info@elenaberton.com . 

We entirely produce in unique small family-owned companies in Italy in order to protect and support their work. We sell our limited edition collection in our two stores, based in Munich (Germany) and Pietrasanta (Italy).

We use to ship from our headquarter in Munich.

We ship worldwide.
Delivery of goods outside the European Union may incur import duties (customs and VAT).

We are not responsible for duty and taxes that may incur overseas.

While we do everything we can to ensure safe delivery of your item(s), please note that we are not liable for any lost goods once we have handed a tracking number as this is deemed proof of delivery. In addition, delivery times are controlled by the courier companies that we work with. The duration we display above should be used as a guideline only.

Delivery Times

In the table below, you will find the delivery times. Please be aware that the specified delivery times will exclude the time taken to pick and pack your order. In high seasons, the processing time may be slower.

Delivery Time

Germany

1 - 2 working days

Austria         

3 – 5 working days

Switzerland

5 - 7 working days

Rest of the EU (Incl. UK)

5 - 7 working days

North America

5 – 7 working days

Australia

5 - 7 working days

Please note: 

For orders placed within Germany before 12 pm (Wednesday – Friday), we will try to deliver the package the following day, if the items are in stock.

Our products are dispatched from the EU. Any orders made within the EU will not incur any tax or import duty.

Any orders made outside of the EU will be subject to tax and import duties. Please be aware that the customer will be responsible for these payments. Payment of the above is necessary to release your package from customs on arrival. Payment will not be refunded for any shipments that are refused or abandoned by you.

If you are unsure of the charges please contact your local customs authority or your local post office before placing an order. Below are some useful links and information about taxes and import duties:

Switzerland: Packages are not subject to VAT charges up to a certain threshold of 300 CHF. Import duties are charged by weight, whilst most other countries collect their customs duties on a value basis. More information can be found here.

Australia: Packages are generally not subject to customs or duties (up to 1000 AUD) More information can be found here.

USA: Packages are not subject to customs or duties until a certain threshold (up to approx. $800+). More information here.

The information above should be used as a guideline only, if you would like to know your exact costs, please contact your local customs office before placing an order. 

Incase you are unhappy with your item(s), we will happily refund your item(s). Purchases must be returned to us within 14 days from receipt of the delivery. We will accept your return of unworn, unwashed, unaltered merchandise. We kindly ask you to notify us via email at info@elenaberton.com stating the reason for the return. We will then contact you back with a printable return form and our return address.

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.

In addition, refunds are made for the product but do not include the cost of shipping.