Frequently asked questions (FAQ)

Shipping & Exchanges

Can I exchange my item(s)?

If you want to make an exchange for another size, colour or another item, please return the item(s) to us and make a new purchase. This will ensure that the item that you wish for is available. If you would like to make a second purchase and have not received a refund from your first order, please email us immediately at info@elenaberton.com . 

Where do you ship from?
Where do you ship?
How much is shipping and how long will it take?

Delivery Times

In the table below, you will find the delivery times. Please be aware that the specified delivery times will exclude the time taken to pick and pack your order. In high seasons, the processing time may be slower.


Delivery Time

Germany

1 - 2 working days

Austria         

3 – 5 working days

Switzerland

5 - 7 working days

Rest of the EU (Incl. UK)

5 - 7 working days

North America

5 – 7 working days

Australia

5 - 7 working days


Please note: 

For orders placed within Germany before 12 pm (Wednesday – Friday), we will try to deliver the package the following day, if the items are in stock.

Will I have to pay any additional tax & import duty?
What is the return policy?

Care & Support

How can I contact you?

For wholesale, press or any other general inquiries, please email at 

info@elenaberton.com .

For inquiries about an order that you have recently placed, please email at 

info@elenaberton.com .

How can I make a styling appointment?
Where can I find Elena Berton?
How to dress properly?

Contact us per email for a styling appointment or for any request at info@elenaberton.com .

Head over to our Instagram Account for more inspirations. 

How do I care for my items properly?
Talk to us!
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Phone: +49 89 81 09 97 66
Email: info@elenaberton.com
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